Page 28 - COP 2016-2017

Client references

“Our experience with Phoenix Design Aid has been
extremely positive, and in addition to being a trusted
partner of ECA, Phoenix Design Aid is in fact also a

well-reputed company among our fellow UN agencies.”

Demba Diarra, Chief of Publications and Documentation Section, UNECA

Clients also commend our high level of due diligence. They discussion among PDAid staff. Actions are then held up against
express that they feel very safe working with us and consider PDAid values, listed in the management handbook, allowing us
us a reliable supplier. Finally, clients point out the fact that it is to determine whether practical everyday actions correspond to
easy to get a hold of staff, including that they regard the time company values.
difference an advantage because it creates a high sense of
effectiveness – mainly because tasks are conducted while it is
night-time for the client. NEW ERP SYSTEM

Clients associate PDAid with clear communication, knowl- As part of our continuous development, we constantly im-
edgeable staff and an ability to demonstrate an in-depth prove our own infrastructure. We have reached our goal of
understanding of client needs. They find it easy to come forward implementating a new ERP system, which assists the company
with complaints and commend our ability to take responsibility in organizing a database of projects, CSR and client information
in case of a mistake. This is something that creates a high level in the most efficient way. The system enhances PDAid’s flexibility
of confidence in PDAid. and reaction time in correspondence with clients and suppliers,
Some clients have a problem with the way PDAid describes
infographics. We have therefore worked on including a better
definition into our catalogues, enabling non-design experts
to grasp the difference between simple and more advanced “We are fully satisfied
infographics. We are confident this will avoid surprises in the
areas of budgeting and invoicing. with the company’s
performance and we
Clients focus on getting state of the art material that conveys
innovative and creative solutions. They look to get things can recommend Phoenix
done at the best price at the highest quality. Price, quality and
reliability are equally important. Clients are very satisfied with Design Aid as a reliable,
the quality of work. They express trust in PDAid’s competencies high quality partner for
and therefore the style and design-solutions provided by us.
digital projects.”
The total output, including points for improvement, are
addressed in detail through our Management System. All points
highlighted in the client analysis are subject to scrutiny and Hans Moller-Sorensen, Chief Procurement, UNFCCC Bonn

28 | Phoenix Design Aid CSR Report Communication on Progress 2016-2017