Page 40 - COP 2016-2017

Steps in evaluation process Legitimate:
This includes clear, open, transparent and sufficiently inde-
The System Coordinator is responsible for the assessment of pendent management structures, ensuring that no parties can
major suppliers through e.g. research, telephone interviews and prevent a fair trial during an appeal process.
supplier visits. From this documentation, a recommendation is
developed for the CEO to present a decision that takes into Available:
account his personal knowledge of the supplier. Finally, the CEO It should be made public that repair mechanisms exist, and
and the System Coordinator conclude whether to initiate any there should be an appropriate assistance offered to the
changes. wronged parties if access to the mechanisms can be hindered
by e.g. language, illiteracy, lack of insight or financing, physical
Recommendations based on our supplier evaluation are distance, disability or fear of reprisals.
communicated to our partner and an agreement is made in
which appropriate actions are determined – all of which are to Foreseeable:
be carried out before the next assessment is made. Where it is There should be clear and written procedures, a clear period
considered appropriate to determine a possible cooperation, for each stage of complaint and clarity in terms of the types of
screening is always supplemented with visits to the supplier. processes and results, which can be provided as well as those that
However, this has not yet been necessary. cannot be provided, and a way to monitor the implementation
of each result.

Processes for remedial action Fair:
Wronged parties should have access to the sources of in-
Despite solid implementation of due diligence, complaint/ formation, advice and expertise that are necessary to engage
grievance issues may present themselves. United Nations in a fair appeal process. Processes should be in accordance
Guiding Principles on Business and Human Rights require that with internationally recognized standards for human rights with
companies have processes in place for dealing with complaints regard to outcomes and remedies.
as well as for implementing remedial measures. For these
processes to be effective, the following specifications are set. Clear and transparent:
This description is also included in the manual for the voluntary Although confidentiality is sometimes appropriate, the process
guidance standard ISO 26000 (DS 49001 – the Danish standard and the result should be sufficiently open to public scrutiny and
for Social Responsibility and Human Rights). should balance the public interest properly.

Dialogue and meditation:
The process should aim for solutions to be agreed in reciprocity
through the involvement of the parties.

If conviction is desired, the parties should seek this through
separate, independent entities.

40 | Phoenix Design Aid CSR Report Communication on Progress 2016-2017