Page 41 - COP 2016-2017

PDAid fully complies with these rules. In addition, we wish to
make the process even more distinct, and have made contact
with the Mediation and Complaints-Handling Institution for
Responsible Business Conduct in Denmark, responsible for
raising awareness of what responsible business conduct entails.
This gives us the possibility of involving a separate and inde-
pendent body in any future complaints process. We receive
client issues with great seriousness, especially those relating to
CSR activities such as respect for human rights.
We are convinced that a dialogue-based approach offers a com-
mon understanding of the issue at hand. This will be our initial
approach in attempt to solve potential complaint/grievance
issues. In case we do not succeed through dialogue, the Danish
Mediation and Complaints-Handling Institution will be involved
as a separate and independent body in any complaints process.
In addition, we have published guidelines for appeals. Please
visit the website of the Danish Mediation and Complaints-
Handling Institution: www.businessconduct.dk.
The process of facilitating redress has been simplified to the
benefit of clients. PDAid has not received any complaints or
unfavorable comments regarding human rights and relating
activities during the present reporting period.

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